Privacy & Data Protection Policy
Grovewood (Hampshire Windows & Doors), established in 1977, is committed to ensuring the privacy and security of our clients’ personal data. This policy outlines how we collect, process, and protect your information in relation to our specialised window, door, and conservatory installation services across Hampshire, Surrey, Berkshire, and Sussex.
- Information We Collect To provide our bespoke turnkey solutions—including design, planning, and building control—we may collect the following information: Full name and contact details (telephone: 0345 470 1977, email: info@grovewoodonline.co.uk). Site address for installations in Liss, Petersfield, Godalming, Bordon, and surrounding areas. Technical requirements for uPVC (Liniar/Halo), aluminium (Sheerline/John Fredericks), or conservatory roof systems (Prefix/Ultraframe). Financial information necessary for processing orders and project management.
- How We Use Your Data
Your data is processed to ensure total peace of mind throughout your home improvement project. Specifically, we use it for:
- Providing free, no-obligation quotes and technical visualisations.
- Managing structural building works and building control applications.
- Registering product guarantees and BM Trada verified certifications.
- Ensuring compliance with Secured by Design and PAS 24:2012 security standards.
- Data Retention and Security
As a ‘Made in Britain’ manufacturer and installer with over 45 years of heritage, we take security seriously. All personal data is stored on secure servers with strict access controls. We use high-specification encryption to protect your details from unauthorised access.
We retain your information for the duration of your product guarantee (e.g., our 10-year warranty on Liniar and Halo uPVC systems) to provide ongoing maintenance and support.
- Third-Party Disclosures
We do not sell your data. We only share information with verified partners essential to your installation, such as:
- Certification bodies (BM Trada, CE Compliance) for legal documentation.
- Specialised manufacturers (Hallmark, Distinction, Endurance) for bespoke door configurations.
- Local authorities for Building Control and Planning Permission purposes.
- Your Rights
Under UK data protection law, you have the right to access, rectify, or erase your personal data. You may also object to processing or request data portability.
Contact Our Bordon Headquarters
If you have any questions regarding this policy or how your data is handled, please contact us directly:
Grovewood (Hampshire Windows & Doors) Unit 3, Kingsley Business Park, Forge Rd, Bordon, GU35 9LY Phone: 0345 470 1977 Email: info@grovewoodonline.co.uk
